Refund and Cancellation Policy
At KWM Hardware, we strive to ensure customers are delighted with their purchase. However, we are here to assist you if you need to change your order or return an item. Please review our Refund and Cancellation Policy below.
1. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. We process orders quickly to ensure fast shipping, and once an order has been dispatched, it cannot be canceled.
Before Shipment: If your order has not yet been shipped, you may cancel it by contacting our customer service team. We will process your cancellation and issue a full refund.
After Shipment: Once your order has been shipped, it cannot be canceled. You may need to follow our return process instead.
Please get in touch with us at [insert contact details here] with your order number to request a cancellation.
2. Returns and Refunds
We want you to be delighted with your purchase. If you need to return an item, please review our return process below:
Eligibility for Returns: We accept returns within 30 days from delivery. The item must be unused, in original condition, and in its original packaging.
Non-Returnable Items: Certain items, such as customized products, clearance items, and opened or used electrical or plumbing supplies, cannot be returned. Please check the product description for return eligibility before purchasing.
How to Return: To initiate a return, contact our customer service team at [insert contact details here] with your order number and reason for return. We will provide you with return instructions and, if applicable, a return label.
3. Refund Process
We will process your refund once we receive your returned item and inspect its condition. Refunds are typically issued within 5-7 business days.
Refund Method: Refunds will be credited to the original payment method used for the purchase. Please note that depending on your bank or credit card provider, the funds may take additional time to appear in your account.
Shipping Costs: If you return an item due to a change of mind or an incorrect order, shipping costs will be deducted from your refund. We will cover the return shipping costs if the item is faulty or damaged.
4. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product and place a new order. We recommend contacting our customer service team for assistance with this process.
5. Damaged or Defective Items
If your product is damaged or defective upon arrival, please get in touch with us immediately. Depending on availability and your preference, we will either replace the item at no additional cost or issue a full refund.
How to Report Damaged or Defective Items: Please notify us within 7 days of receiving your order. Provide photos of the damaged item, your order number, and a description of the issue. Our team will work with you to resolve the matter promptly.
6. Refunds for Promotional Items or Discounts
Refunds for promotional or discounted items will be based on the price. The refund will reflect the discounted price if you received a promotional discount that was applied to your order.
7. Customer Support
If you have any questions regarding our Refund and Cancellation Policy or need help with your return or refund, please don't hesitate to contact our customer service team. We're here to help and ensure you have a smooth shopping experience.
